Markqit Privacy Policy

1. Introduction

Markqit ("we," "our," or "us") operates the website at https://markqit.com and the Markqit AI social media marketing platform (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third-party sources.

2.1 Information You Provide

When you create an account, subscribe to a plan, or contact our support team, you may provide us with: your name, email address, billing information (processed securely through our payment provider), company name, and any other information you choose to provide. When you connect your social media accounts to Markqit, we receive an OAuth access token from the platform — we never receive or store your social media passwords.

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information including: your IP address, browser type, operating system, device information, pages viewed, time spent on pages, referring URLs, and other usage data. We use cookies and similar tracking technologies to collect this information. You can control cookie preferences through your browser settings.

2.3 Social Media Data

When you connect your social media accounts to Markqit, we access your social media profile information, posts, comments, messages, analytics data, and audience insights as authorized by the OAuth permissions you grant. This data is used solely to provide the Markqit service — including content scheduling, AI auto-replies, analytics, and strategy optimization.

3. How We Use Your Information

Markqit uses the information we collect for the following purposes: to provide, maintain, and improve the Service; to process transactions and send related information; to generate AI-powered content, scheduling, and strategy recommendations; to send you technical notices, updates, security alerts, and support messages; to respond to your comments, questions, and customer service requests; to monitor and analyze trends, usage, and activities in connection with the Service; to detect, investigate, and prevent fraudulent transactions and other illegal activities; and to personalize your experience on the platform.

4. Data Sharing and Disclosure

Markqit does not sell your personal information to third parties. We may share your information in the following circumstances: with service providers who assist us in operating the platform (such as payment processors, cloud hosting providers, and email delivery services), all of whom are bound by contractual obligations to keep personal information confidential; to comply with applicable laws, regulations, legal processes, or government requests; to enforce our Terms of Service and other agreements; and to protect the rights, property, and safety of Markqit, our users, and the public.

5. Data Security

We implement and maintain reasonable administrative, technical, and physical security measures to protect your personal information. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Social media connections use OAuth — we never store your passwords. We conduct regular security audits, penetration testing, and maintain compliance with SOC 2 Type II standards. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we retain your data for 30 days to allow for reactivation. After 30 days, your data is permanently deleted from our systems. We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and legal compliance.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including: the right to access the personal data we hold about you; the right to request correction of inaccurate data; the right to request deletion of your personal data; the right to restrict or object to processing of your data; the right to data portability; and the right to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at privacy@markqit.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission for transfers of personal data from the EU/EEA to third countries.

9. Cookies and Tracking Technologies

Markqit uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. Essential cookies are required for the Service to function and cannot be disabled. Analytics cookies help us understand how you use the platform. Marketing cookies may be used to deliver relevant advertisements. You can manage your cookie preferences through your browser settings or our cookie consent banner.

10. Children's Privacy

The Markqit Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where required by law, providing additional notice (such as an email notification). We encourage you to review this Privacy Policy periodically to stay informed about how Markqit protects your information.

12. Contact Us

If you have any questions about this Privacy Policy or Markqit's data practices, please contact us at privacy@markqit.com or visit our contact page at https://markqit.com/contact. We will respond to all privacy-related inquiries within 30 days.